Rights
Families participating in the Child & Family Resource Center Program have the right to; ongoing participation in the program which includes the development of an individualized plan; periodic review and assessment of needs; and appropriate revisions of the plan. Refuse or end services at any time. Referral to other provider services at any time, including upon ending the PAT program. Obtain, upon request, one’s own record. Confidentiality of records, both electronic and hard copy. Records will be made available only to those individuals who monitor the program such as funders and credentialing organizations, and of course, to the individual whom the record is about, if so requesting. The review of records by funders and credentialing organizations will only be used to determine the program’s compliance to work plans and critical elements. Report any dissatisfaction with the program content or actions of program staff to the program manager. All complaints and/or grievances will be handled according to agency policy.
Responsibilities
Families participating in the Child & Family Resource Center Program have the following responsibilities;